Ahold’s stranglehold on Dutch consumers takes the “super” out of supermarket
One of Albert Heijn’s greatest strengths as a company is our ability to understand what it is that the customer wants and to translate that insight into innovative products and services.”
Ahold recently announced their 2008 4th quarter earnings of EUR 6.6 billion, a 12.9% increase over the previous year. Any chance that consumers paid the price for these financial results?
Filed under Corporate, Customer Delight, In the news, Just for fun | Comments (4)
Plastered
Customer service doesn’t exist in the Netherlands. To refer to the manner in which customers are treated as service would just be wrong. Quite a contrast to the US, where the customer is King! Since living here, I have decreased my expectations over the years to the lowest possible level. When you expect nothing, the service can almost be laughable in shops and restaurants. It is not so funny when the “service” being requested is medical care for my children, but my recent solo trip to the Bronovo Hospital is a great example of Dutch Service! Please keep in mind that this hospital claims “Royal Service”! Continue reading »
