Browsing "Customer Delight"

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Google Lost and Found

I found a bank card on the sidewalk in front of our office yesterday and it did not belong to [...]

Jun 26, 2009     3 Comments
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Sony Ericsson- Recession Roadkill?

When is the last time you heard someone brag about their new Sony Ericsson phone?  Maybe 2 years ago, (right [...]

Mar 27, 2009     2 Comments
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Ahold’s stranglehold on Dutch consumers takes the “super” out of supermarket

One of Albert Heijn’s greatest strengths as a company is our ability to understand what it is that the customer [...]

Feb 2, 2009     4 Comments
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Gift Giving as a Business Strategy

Some people seem to have the natural talent to find the perfect gift for everyone on their list.  Others get [...]

Dec 28, 2008     1 Comment
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