Browsing "Customer Delight"
Google Lost and Found
I found a bank card on the sidewalk in front of our office yesterday and it did not belong to [...]
Sony Ericsson- Recession Roadkill?
When is the last time you heard someone brag about their new Sony Ericsson phone? Maybe 2 years ago, (right [...]
Ahold’s stranglehold on Dutch consumers takes the “super” out of supermarket
One of Albert Heijn’s greatest strengths as a company is our ability to understand what it is that the customer [...]
Gift Giving as a Business Strategy
Some people seem to have the natural talent to find the perfect gift for everyone on their list. Others get [...]
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Suzy Ogé is an American born business woman living in The Hague, The Netherlands. 