Browsing "Customer Delight"

Let them eat cake, but not today!

Amid accusations of being too harsh in my disdain for Dutch customer service, I have to ask, ” Is it [...]

Oct 30, 2009

There are so many business associations, networking events and seminars, competition for attention is fierce. So, how do you plan [...]

Oct 21, 2009

Why do I long for Starbucks? What is the secret ingredient? Scarcity, of course. We all want what we can’t [...]

Oct 14, 2009

Today, as the 2009-10 school year kicks off at New Business School Amsterdam, I look forward to meeting my new [...]

Sep 1, 2009

suzy oge Suzy Ogé is an American born business woman living in The Hague, The Netherlands.
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