Say Cheese!
My colleague Emmy will embark on a month long Australian Adventure in just a few days. Her preparations have been extensive; including a grueling boot camp to lose 10+ kilos in 10 weeks and the extreme measure of moving back in with her parents to save money for the trip.
Surprisingly, the single preparation we’ve been hearing most about is the endless search for a new digital camera. It sounds easy enough and some of you may have even already upgraded your camera twice in the time she has spent on this particular action item. You can imagine my surprise when I just received this link showing off her new camera. She actually bought one! Finally, what a shock! I knew it must be something special and sure enough, the single feature that sold her on this model was in fact, Sony’s Smile Shutter! This feature enables you to send your camera on an auto-pilot mission to search and capture smiles and only smiles. Continue reading »
Filed under Customer Delight, Entrepreneurship, Tech | Comment (0)Plastered
Customer service doesn’t exist in the Netherlands. To refer to the manner in which customers are treated as service would just be wrong. Quite a contrast to the US, where the customer is King! Since living here, I have decreased my expectations over the years to the lowest possible level. When you expect nothing, the service can almost be laughable in shops and restaurants. It is not so funny when the “service” being requested is medical care for my children, but my recent solo trip to the Bronovo Hospital is a great example of Dutch Service! Please keep in mind that this hospital claims “Royal Service”! Continue reading »
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